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Community Executive

Date: April 2019

Job Description

Why work with gini?

Let’s all admit, it’s fun to work in a company where people truly believe in what they're doing.  Here at gini, we're committed to bringing passion and customer focus to the business of enterprise applications. We work hard, and we're serious about what we do. AND we like to have a great time doing it!

 

Seriously! We have options for freshly cooked lunches👩‍🍳, snacks🍭, Happy Hour Fridays🍻, plus a suite of gaming 🎮 consoles including Nintendo Switch, XBox 360, Playstation and …. the classic Super Nintendo Entertainment System, yes a NES for those of you who can remember! 😁    

 

We are looking for an amazing Community Executive to be part of our team. Young fresh graduates🎓, welcome! We want your energy and ideas!

 

This role plays a pivotal part in supporting our Community’s growth & retention. Our team is at the centre of all things User Experience. We need a highly motivated individual to work with our team to understand, prioritize and manage requests from our customers and business partners. Communication, empathy and a willingness to learn mentality are extremely important to succeed in this role.

 

If you thrive in a fast-paced, dynamic, and fun team environment – this is for you! ✌

Responsibilities include a combination of some of the following: 

  • As part of the business team, to research, troubleshoot, and drive resolution for issues in a timely manner

  • Manage incoming queue of projects, bugs and requests

  • Clearly and succinctly communicate to our community as well as internal business and technical teams

  • Effectively prioritize and escalate customer issues as required

  • Work across teams to successfully deliver our vision to our customers and business partners

  • Help to create and present high level metrics to help our team understand the big picture

  • Assist in marketing and PR campaigns such as, bilingual content development, social media channels management, media relations

  • Work closely with the marketing and business teams to ensure quality of branding from handling user facing matters to potential business partners.   

  • Reinforce our strong brand preference

 

Requirements include a combination of the following (in no particular order):

  • Communicates clearly, and proficient in English and Chinese

  • Empathetic not only to our growing community of users, but internally - this will be a key trait to becoming our ‘Chief Happiness Officer'.  

  • Highly organized self-starter

  • Cool under pressure

  • Team player who will work across the organization to continue improving the way we serve our community of users and business partners

  • Preferably 1-2 years of experience in some community user supporting role.  

  • Strong digital marketing sense detail-oriented, capable of working independently

  • Strong interest in fintech and working in a fast-growing startup

  • Able to absorb and apply new technologies and features quickly

  • Willingness to learn, to invest in your skills in building a top international quality product

Interested candidates please drop us an email at fung@gini.co.